Privacy policy


Last updated: November 5, 2025

This Privacy Policy explains how Lumée collects, uses, stores and protects the personal information of visitors and customers who use our website or make a purchase. We aim to be transparent and clear, so that you understand how your information is handled and why.

Our online store is hosted by Shopify, which provides the platform that allows us to offer and deliver our products to you. Shopify processes certain information on our behalf, and may also process some information independently where necessary to operate and improve their services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information we collect

We may collect personal information when you browse our website, contact us, or make a purchase. This may include:

  • Contact details such as your name, email address, billing and shipping address, and phone number.
  • Order and payment details as needed to complete your purchase. Lumée does not store full credit card information; payments are securely processed by Shopify or our payment partners.
  • Account details, if you choose to create an account.
  • Communication history when you contact us by email or through forms on the website.
  • Device and usage information, including IP address, browser type, session data and interactions with the website. This helps us understand how visitors use the site and improve the experience.
  • Because our candles are handmade and made to order, we may also record information related to order fulfillment and customer support so we can assist you effectively. 

2. How we use your information

We use your personal information to:

  • Process and deliver your orders.
  • Confirm payment, send order updates and manage returns or support requests.
  • Improve the layout, navigation and clarity of our website.
  • Provide a consistent and tailored browsing experience.
  • Send optional newsletters or updates, if you have chosen to receive them.
  • Maintain the security and integrity of our website.

We do not sell or trade your personal information. 

3. Sharing your information

We only share your information with trusted third parties who assist us in operating our business, such as:

  • Shopify, who hosts our store and processes personal data on our behalf.
  • Payment service providers who handle secure card payments.
  • Shipping carriers who deliver your order.
  • Service providers who help with website functionality or email communication.

Each of these partners processes your information only to the extent required to provide their service. 

4. Shopify

Our store is built on Shopify. Shopify may process data about your interactions with our website in order to provide, maintain and improve its platform, including fraud protection and secure payment handling.

To learn how Shopify handles your personal data, you may review their Privacy Policy:
https://www.shopify.com/legal/privacy

Depending on your location, you may also have additional rights which can be exercised directly with Shopify:
https://privacy.shopify.com/

5. Cookies and online tracking

Cookies and similar technologies are used to remember your preferences, track website usage, and support shopping features such as your basket. You can adjust your cookie settings in your browser at any time.

6. International data transfers

Your personal information may be processed in countries outside of your residence, including the EU, UK, Canada and the United States. When such transfers occur, we rely on recognized legal safeguards such as the Standard Contractual Clauses to protect your data.

7. Retention

We retain personal information only for as long as needed to fulfill your order, meet legal obligations, maintain business records and handle returns or inquiries. When no longer needed, information is securely removed.

8. Your rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your personal data.
  • Withdraw consent where processing is based on consent.
  • Object to or restrict certain forms of processing.

To submit a request, contact us at info@atelierlumee.nl. We may request verification of identity before completing your request.

9. Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of internet transmission or storage can be guaranteed to be completely secure.

10. Children

Our website and products are not intended for individuals under the age of majority in their country. We do not knowingly collect personal information from minors.

11. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will always be available here.

12. Contact

info@atelierlumee.nl
0622871528
Frederiksplein 40c, 1017 XN, Amsterdam, The Netherlands